Registrations. Policies. Compliance. – We Are HLTH Group.
CQC Compliance Support
HLTH Group is the UK’s leading provider of healthcare compliance solutions, leading in business-critical areas such as CQC Registration Support, Policies and Procedures, Mock CQC Inspections, CQC & HR Software, CQC Training, HR, Health & Safety and CQC Compliance services.
Healthcare HR & CQC Compliance Solutions – Learn more about us by clicking here.
CQC Registration Support
Starting a new health and social care service can feel overwhelming, particularly when navigating the complexities of CQC registration, interpreting CQC guidance, and ensuring ongoing CQC compliance. Whether you’re looking into how to start a healthcare business or need support to meet the rigorous standards of a CQC-regulated service, our expert team is here to provide clarity and guidance.
We work with a wide range of providers, including GP practices, aesthetics clinics, ambulance services, domiciliary care providers, and other healthcare businesses. With extensive experience across the sector, our specialists—former CQC Inspectors, clinicians, and CQC consultancy experts—are uniquely equipped to support your journey.
Our services include expert assistance with your CQC registration application, ensuring that all documentation and processes are accurate and compliant. We provide personalised CQC consultancy to help you align with the latest regulatory standards and offer in-depth CQC guidance to navigate the complexities of compliance.
Our experienced team of former CQC Registration Inspectors, Clinicians and CQC compliance experts are on hand to assist you from the start of your journey with:
- CQC Registration and Application Support
- Registration Process Management
- CQC Portal Management
- Supporting Documentation Completion
- CQC Interview Training
- Regulated Activity & Location Changes
- Bespoke Policies & Procedures
- HR and Health & Safety Support
- HLTH Manage CQC Compliance Software
- CQC and HR Toolkit
- Mock Inspections & Site Visits
- Business Plan Support
- Financial Viability Checks
Clinically-Produced, Bespoke Policies and Procedures
For all CQC-regulated providers, having robust, bespoke and comprehensive CQC policies and procedures is critical for both the day-to-day operation of your service and achieving consistent CQC compliance. Whether you are a new provider navigating the CQC registration process or an existing provider striving to enhance operations and maintain high standards, the Care Quality Commission requires tailored, regularly updated documentation that accurately reflects your services.
At HLTH Group, we offer expert support to both new and established providers. For those exploring how to start a healthcare business, undergoing domiciliary care registration, or learning how to start a clinic, our in-house Clinical Policies team produces bespoke CQC policies and procedures that align with your unique service needs. For existing providers, we provide comprehensive reviews and updates to ensure your documentation remains compliant with the latest CQC guidance for providers.
Our expertise spans GP practices, NHS and private hospitals, specialist clinics, ambulance services, and adult social care. We understand the specific policy and procedure requirements for all CQC-regulated services, supporting you to meet and exceed regulatory expectations.
- Bespoke Policies and Procedures
- Tailored and Branded Documents
- Produced by In-House Clinical Policies Team
- Assigned to Dedicated Policy Manager
- Full Suite of Clinical, HR, Management Policies
- Regularly Updated In-Line With CQC Updates
- Accessed via HLTH Manage CQC Compliance
Contact our team today to speak with our Compliance experts and to receive further information on our policies and procedures support.
Mock CQC Inspections
At HLTH Group, we understand the challenges and anxiety that can come with preparing for a CQC inspection. To support providers in achieving confidence and readiness, we work with CQC-regulated providers across the sector to deliver comprehensive Mock CQC Inspections, delivered by former CQC inspectors, Clinicians and specialist advisors. These inspections are designed to ensure that providers are fully equipped to meet the CQC Single Assessment Framework and fundamental standards and excel when the Care Quality Commission arrives.
Using our CQC audit tool, integrated with our HLTH Manage software, we guide providers through a structured CQC compliance checklist and a tailored CQC inspection checklist. This approach helps identify areas for improvement and ensures that every aspect of your service aligns with current CQC guidance for providers. For those aiming to excel, we provide actionable insights into how to get ‘Outstanding with CQC’, focusing on quality, leadership, and patient-centred care.
When delivering Mock CQC Inspections, we provide:
- On Site CQC-Style Assessment of Service
- Indicative CQC Rating
- In-Line With CQC Single Assessment Framework
- Focus On Your Areas of Concern
- In-Depth Recommendations for Improvement
- Delivered by Experienced Former CQC Inspectors, Advisors and Experts
- Impartial Third-Party Assessment
- Collaborative Action Plan Production
As a team comprised of former CQC inspectors, clinicians, CQC Registered Managers, and CQC compliance experts – we are on-hand to provide expert-led, responsive support for all providers in the healthcare sector.
Book a consultancy call with our team today and we’ll provide a bespoke scope of support based on your inspection requirements.
HLTH Manage Software
HLTH Manage, our CQC Compliance Software, is the leading system for achieving ‘Outstanding’ ratings in CQC compliance, offering an all-in-one solution to manage your CQC policies, procedures, HR, staff records, e-learning, governance, and more. Specifically designed to meet the requirements of the CQC’s Single Assessment Framework, HLTH Manage ensures your organisation is fully prepared for every aspect of a CQC inspection, helping you excel under the latest CQC guidance and CQC fundamental standards.
Implementing HLTH Manage as part of your CQC registration process is a key step in preparing your healthcare business for success. It provides access to essential e-learning resources and supports Quality Statement evidencing, which are critical for demonstrating compliance during inspections. Whether you’re navigating the CQC registration process, preparing for an upcoming CQC inspection, seeking CQC training, or in need of a comprehensive CQC compliance checklist, HLTH Manage is the ultimate CQC audit tool, centralising critical documents and simplifying ongoing compliance efforts.
If you’re worried about an upcoming CQC inspection, exploring how to start a healthcare business, considering domiciliary care registration, or understanding how to start a clinic, HLTH Manage provides the structure and support needed to ensure regulatory success. Developed by a team of CQC experts, including former inspectors, healthcare HR professionals, and clinicians, HLTH Manage is tailored to the unique needs of healthcare providers. It serves as a future-proof platform that not only prepares you for your next inspection but also ensures continuous improvement to meet the highest standards of care.
Whether you’re aiming to excel under the CQC’s Single Assessment Framework, improve governance, or understand how to get Outstanding with CQC, HLTH Manage is your partner in success. Transform your organisation today with the trusted software solution built to navigate the complexities of CQC guidance for providers and achieve exceptional compliance
CQC Single Assessment Framework Evidence
With HLTH Manage, gathering evidence for CQC compliance becomes effortless. Document, organise, and present evidence across Safeguarding, CQC Notifications and the Key Lines of Enquiry (KLOEs) to efficiently ensure a successful CQC inspection process. We’ve completely overhauled our CQC Tools and Dashboards to ensure they are ready for the new CQC Single Assessment Framework.
E-Learning and CQC Toolkit
With our CPD-accredited Health and Social Care E-Learning, you can empower your staff with the knowledge and skills required to excel in their roles. Our Care Certificate training covers the mandatory training which is essential for your team. In addition, within HLTH Manage we provide a comprehensive CQC Toolkit, containing essential Audit Tools, CQC Documentation and care templates.
Policies and Procedures
HLTH Manage includes a dedicated dashboard for your providers’ CQC documentation including Policies and Procedures. This allows your team to efficiently manage and develop your CQC policies and procedures, with this process made simple with our centralised dashboard, ensuring alignment with CQC standards and staff understanding.
Account Management
We provide dedicated Account Management to help you efficiently document, organise, and present evidence across key areas such as Safeguarding, CQC Notifications, and the Quality Statements. Our expert account managers ensure that your system is fully optimised, helping your CQC-regulated service maintain compliance and streamline the inspection process.With HLTH Manage, gathering evidence for CQC compliance becomes effortless.
HR Dashboard and Toolkit
Simplify personnel management and ensure staff compliance with our user-friendly, state-of-the-art HR dashboard. Within HLTH Manage, you will be able to manage staff leave, sickness, shift and rota planning, expenses and more securely and confidentially. You’ll also have access to our HR Toolkit, containing useful documents and templates.
On-Site and Remote CQC Consultancy
While we are incredibly proud of our state-of-the-art HLTH Manage CQC Compliance System, we understand that some aspects of your CQC Compliance will require a more hands-on approach. That’s why we have an internal team of former CQC inspectors, CQC advisors and healthcare professionals ready to support you with a myriad of healthcare compliance solutions.
In the ever-changing landscape of healthcare, compliance never stands still. It evolves, and providers must stay updated on changes in the CQC framework and wider regulatory changes. As technology advances and the healthcare sector evolves, tools like HLTH Manage offer a Compliance and HR hub for new and existing CQC-regulated providers. HLTH Manage and the HLTH Group team support CQC-registered providers, managers, and staff alike in maintaining the integrity of health and social care services.
If you are looking for CQC guidance, then our team of CQC experts are available 24/7 to provide hands-on support. Whether you are looking for guidance on the CQC inspection process, training for your CQC Registered Manager, a CQC Audit, Interim or Crisis CQC Support, or a place to store your Compliance Evidence & CQC Policies and Procedures, then we are here to help.
Expert CQC Training
HLTH Group provides expert-led CQC training, empowering your team with the knowledge and skills needed to succeed in their next CQC inspection. Our training covers various aspects, including conducting internal Mock CQC Inspections, embracing the New CQC Framework, and understanding ‘Well Led’ principles for effective leadership.
On-Site Compliance Support
Our team of former CQC inspectors are ready to be utilised by your healthcare provider in delivering in-person compliance support and consultancy, ensuring that your organisation is CQC-ready and prepared for upcoming inspections. We can deliver on-site training to your team, conduct reviews of documentation and processes and provide detailed feedback to ensure you are ready for any interactions with the CQC.
Interim and Crisis Management
As a team of exceptional and experienced healthcare professionals, we possess a wealth of expertise in Interim & Crisis Management, offering support during challenging periods for your healthcare provider. We deliver Interim and Crisis Management to hundreds of providers who are undergoing a period of transition, and we ensure that we place pre-qualified, expert Interim Managers, enabling you to reassure the CQC, relatives, and service users that you are on the path to stability, improvement and success.
HR and Health & Safety Solutions
We have a dedicated HR and Health & Safety team, who are on-hand to support your healthcare provider with these business-critical services. We can deliver Health & Safety Audits tailored for CQC-regulated providers, as well as complimentary, expert HR solutions on either a project or retainer basis.
CQC Enforcement Action and Crisis Support
CQC Crisis Turnaround is the improvement of a service for organisations that have run into problems, resulting in an inadequate CQC rating or CQC enforcement action. These problems need to be resolved quickly and effectively so the company can continue to run and provide care for any patients currently under their care. We offer leading crisis management turnaround support for organisations nationwide.
The HLTH Group is the compliance home for healthcare providers who are regulated by the CQC
We offer a comprehensive suite of CQC solutions, designed to ensure that CQC-regulated providers are supported from the start of their journey. Our clinically led team provide support in all areas such as CQC software, executive recruitment, HR support, nationwide CQC training events, as well as with additional compliance solutions. Contact us today to explore how our comprehensive CQC Compliance Support can transform your healthcare provider.
Navigating the complex landscape of healthcare compliance is essential for any provider aiming to meet the rigorous standards set by regulatory bodies. The CQC registration process, an essential for healthcare providers, demands a meticulous approach to ensure adherence to fundamental standards. From CQC policies and procedures, to CQC compliance evidence, every detail must align with CQC guidance to achieve ‘outstanding’ results. A comprehensive CQC compliance checklist is invaluable in maintaining the highest standards in health and social care.
The well-led aspect of CQC is pivotal, emphasising the importance of robust management and governance. This extends to the CQC registered manager, who must meet specific requirements and demonstrate expertise in healthcare compliance. The New Single Assessment Framework plays a crucial role in the CQC inspection process, facilitating a holistic evaluation of all CQC-regulated services. Whether you’re in domiciliary care, GP practice, nursing home, private clinic, ambulance service or any other CQC-regulated provider, your policies and procedures must reflect the latest legislative updates.
Meet the Team
Greg Bamber
Chief Executive
Greg joined the organisation as Chief Executive after a long and successful period as founder and CEO of CQC Compliance Limited, which was acquired by WorkNest/Marlowe PLC in the summer of 2021. Following a successful handover period, Greg has taken up the position as CEO of the HLTH Group. With more than 15 years’ experience operating in the healthcare sector, Greg has a fundamental understanding of how to support healthcare providers in the UK, he is dedicated to ensuring that the HLTH Group provides both an expert-led and a tech-enabled approach to the delivery of business-critical healthcare compliance solutions.
Chief Executive
Doriann Bailey
Clinical Quality & Governance Director
Doriann Bailey is a highly experienced Healthcare Director with a distinguished career spanning over 30 years in both the NHS and the private sector. Throughout her career, Doriann has held various senior roles, specializing in quality, governance, and transformation. Her expertise extends to working in mental health and contributing to the success of start-up businesses.
As a Registered General Nurse with an active NMC Pin, Doriann has dedicated more than a decade to serving as a Specialist Advisor with the CQC. In this capacity, she plays a key role in overseeing the governance aspects of inspections. Doriann is also well-versed in the new CQC Single Assessment Framework and has delivered training on this topic.
Doriann is deeply committed to ensuring the delivery of high-quality care to clients and service users. She believes that governance and quality should be the golden threads woven through every aspect of care delivery. With a proven track record in driving clinical quality, commissioning services, and fostering effective collaboration with stakeholders, Doriann consistently raises the bar for care standards.
In addition to her leadership roles, Doriann is a dedicated mentor, passionate about supporting and developing others. She has extensive experience in training staff, ensuring they are equipped with the knowledge and skills necessary to excel in their roles.
Doriann’s experience also includes serving as a Nominated Individual within a private mental health organization, where she successfully led both sites to achieve a good CQC rating during her tenure.
Doriann holds a BSc in Nursing Practice and an MSc in Healthcare Management, further solidifying her expertise and commitment to the field.
Clinical Quality & Governance Director
Cheryl Ramsay
Head of Care
Cheryl Ramsay is a highly experienced Barrister, called to the Independent Bar of England & Wales in 1997. With over two decades of experience as a Senior Transformation & Turnaround Lawyer and Executive Director, Cheryl has supported a wide range of organizations, including NHS Trusts, local authorities, and central government departments. Her expertise spans Care Quality Commission (CQC) compliance, litigation, and corporate governance, with a proven track record in enhancing performance and service delivery. Cheryl’s strategic approach and leadership skills have driven successful transformations in complex environments, resulting in improved CQC ratings, effective risk management frameworks, and the development of high-performing teams. Her extensive qualifications include an LLB (Hons) in Law and an M.A. in Criminal Justice.
Head of Care
Dr. Atif Ghaffar
Medical Director
Dr Atif Ghaffar is the Medical Director of the HLTH Group and supports our clients with his decades of experience in the healthcare sector. He has experience working within the NHS and as a private GP, covering all aspects of primary and acute care. As a GP Principal for 16 years and an experienced CQC Lead – Dr Ghaffar provides invaluable support and guidance particularly to our clients looking to start bespoke GP services. As the former Medical Director at CQC Compliance Limited, Dr Ghaffar understands the fundamental importance of healthcare compliance and the need for primary and acute organisations to be forward-thinking in ensuring they are CQC-ready.
Medical Director
Will Rosebury
Marketing Director
As Marketing Director of the HLTH Group, Will leads the organisation in relation to brand communications and strategy, sales and marketing, and oversees the operational performance of the HLTH Group. A former director at CQC Compliance Limited, Will joined the HLTH Group with the simple idea to provide forward-thinking compliance solutions directly to healthcare providers across the UK. With the UK healthcare in a state of significant flux and evolution, Will is dedicated to ensuring that the HLTH Group helps healthcare providers navigate these changes in the years ahead.
Marketing Director
Jayne Downey
Non-Executive Clinical Director
Jayne joined the HLTH Group as our Non-Executive Clinical Director, following a successful period as a Director at CQC Compliance Limited. Jayne works with our clients to ensure long-term improvement in their compliance. Alongside her work with the HLTH Group, Jayne has worked as the Director of Governance and Corporate Nursing and until recently was the nominated individual for the Salford Royal NHS Foundation Trust – an ‘Outstanding’ hospital trust.
Non-Executive Clinical Director
James Hume
Marketing Executive
James Hume is the Marketing and Operations Executive at HLTH Group. In this role, James is responsible for overseeing marketing and communications with HLTH Group clients, and understands that every CQC-regulated provider will have unique requirements in relation to their marketing. He has a deep understanding of business development, marketing and communications, which enables him to effectively tailor content to meet the specific needs of each client. With extensive experience in digital marketing, James brings a wealth of knowledge to the HLTH Group team.
Marketing Executive
Danielle Jackson
Registrations and Policies Manager
I have been working within the Health and Social Care Sector for more than 20 years, for the last 10 of those years I have been qualified as Registered General Nurse. My background is primarily dementia care (including working with individuals requiring behavioral support), general care of older adults and chronic illness management within community settings. I have worked as a Clinical Lead/Deputy as well as a Registered Manager for a large provider of a service rated highly by the CQC. I am as passionate about policies as I am about the provision of excellent care and have a strong eye for detail having worked previously as a Policies Practitioner for CQC Compliance.
Registrations and Policies Manager
Matt Vass
Recruitment Lead
Matt has circa 20 years’ experience in the field and a real passion for the healthcare industry. He partners with healthcare businesses across the UK, providing them with qualified medical and clinical management staff from Registered Managers up to C-suite level directors. His specialist experience in healthcare recruitment means he is able to source some of the very best talent in the industry, always placing them where their work adds most value to the provider. Matt represents the best calibre of candidates with patient care at the forefront of their values.
Recruitment Lead
Dr Saema Saleem
Medical Lead
Dr Saleem has over 16 years’ experience as a GP, having worked as a salaried GP and later a Practice Partner. Dr Saleem brings this clinical insight to her role at HLTH Manage, where she works closely with the team to ensure our software functions optimally to inform and support the compliancy of providers. Dr Saleem proactively works to support the development of our software as a straightforward, effective tool for providers to understand and evidence their compliancy with the CQC. She takes pride in developing a system that allows providers to receive high-quality clinical education, and to use compliancy to their benefit when their CQC inspection comes round.
Medical Lead
Sadea Akhtar
CQC Registrations and NoP/NoD Associate
Sadea has been working in the health and social care sector for over 20 years. Prior to joining the HLTH Group she had worked for the Care Quality Commission for the last 10 years as a Registration and Compliance Inspector. Sadea managed several adult social care services predominantly domiciliary care services which all have been rated Good with CQC.
Her passion is compliance and ensuring health and social care services are compliant and meeting the CQC regulations at the point of registration and after being registered. Sadea has a wealth of knowledge and experience and enjoys advising and supporting services on how to improve their service in order to provide good quality service and provision of care.
CQC Registrations and NoP/NoD Associate
Beata Gozdur
CQC Compliance Associate
A seasoned professional specialising in management consulting and leadership coaching within the health and social care industry. Beata has wealth of experience in helping providers understand the complexities, challenges and opportunities that CQC regulated activities can pose. Expert in crisis management, implementing change and supporting health and social care providers drive improvement plans to achieve full compliance.
She is passionate about helping organisations maximise business performance by providing objective advise and expertise and helping leaders unlock their potential and attain meaningful, higher objectives, enable them to shine, have autonomy in their roles and helping them make empowered professional choices.
Her integrity and professional ethics enable building trust and an excellent relationship with the client providing higher value and satisfaction to the client than they expected.
Beata also has operational experience within large care providers, including holding the Registered Manager role in state of the art care and nursing home services, leading health and care professionals as well as teams from non-care departments in all operations.
CQC Compliance Associate
Sam Meadows
Director of HR
Sam joins Hlth Group as Director of HR. She is a level 7 CIPD qualified HR professional with 15 years experience working at both operational and strategic levels.
Her most recent role was within a CQC registered healthcare organisation, and she has held previous HR roles within not-for-profit, facilities management and manufacturing organisations.
With extensive experience across all areas People, Culture and Organisational Development, Sam is passionate about people and the development of a sustainable workforce who are enthusiastic and engaged to deliver organisational aims. Her strengths lie in problem solving, decision making and developing strategic partnerships with leaders.
Director of HR
Sarah Horgan
CQC Registration Co-ordinator
Sarah has worked in the care sector since the age of 16, beginning as a care assistant in a residential care home. She became a Registered Nurse in 1998, gaining 16 years of acute nursing experience in both the NHS and private sectors, including three years working abroad in Bermuda. For the past 11 years, Sarah has served as a Compliance Inspector for the CQC, with expertise across various directorates such as adult social care and primary care. She is passionate about ensuring high standards of care and enjoys advising service providers on ways to improve outcomes. Sarah has in-depth knowledge of CQC requirements and provides comprehensive support with registration processes, Fit Person Interviews, and compliance in learning disability and supported living services.
CQC Registration Co-ordinator
Lauren Meghani
HR Manager
Lauren joins HLTH Group as Human Resources Manager. Lauren is a CIPD and PRINCE2 qualified HR professional with over 15 years of experience across the public, private and not for profit sectors. Her most recent role was as HR Project Manager for a local authority. Lauren believes the success of an organisation depends upon its people, and she is passionate about supporting Managers to develop productive and engaged teams.
HR Manager
Adell Bandambira
Account Manager
Adell brings a wealth of experience in account management and client relations, with a background in managing diverse portfolios across healthcare and marketing sectors. In previous roles, Adell successfully managed client accounts, coordinated marketing campaigns, and facilitated the delivery of strategic solutions tailored to meet individual business goals. Her experience also extends to product management, where she played a key role in aligning products with client expectations and market demands. With a strong focus on building lasting relationships and ensuring seamless project delivery, Adell is dedicated to providing exceptional service and value to clients.
Account Manager
Mae Luya
Accounts Assistant
Mae Luya is an accomplished accounting professional with nearly 8 years of experience in general ledger management, fixed assets, accounts receivable, accounts payable, and client accounting. She holds a Bachelor’s degree in Accounting Technology, is a part-qualified ACCA, and a certified AAT Level 1 passer, having pursued an MBA from the University of Cumbria. Maricon has demonstrated expertise in handling complex financial processes, such as month-end closing, account reconciliation, intercompany transactions, and client accounting, using tools like SAP, QuickBooks, Xero, Sage, and Hyperion. Known for her adaptability, strong work ethic, and ability to work under pressure, she consistently delivers results that align with corporate objectives while fostering collaboration and innovation within her teams.
Accounts Assistant
Vanessa Farmer
CQC Compliance Lead
Vanessa began her career 33 years ago as a Registered Nurse and ward sister within the NHS, later moving into adult social care management. Over the years, she has gained extensive experience working in nursing homes, care homes, specialist dementia facilities, and as a crisis manager for private, charity, and global care providers. Vanessa is a firm believer that everyone deserves excellent relational care, and she champions the idea that strong compliance and a well-trained workforce are key to achieving this.
CQC Compliance Lead
Samantha Atkinson
Social Media Manager
Samantha joins HLTH as Social Media Manager, bringing over 12 years of experience in digital marketing and a deep passion for storytelling. With a degree in journalism, Samantha’s journey has been driven by a love for connecting people and building communities through engaging, authentic content. Known for her creativity and collaborative spirit, she thrives on crafting campaigns that resonate and inspire. Outside of work, Samantha enjoys exploring new media trends and is excited to bring her diverse industry experience to the healthcare and compliance sectors.
Social Media Manager