Registrations. Policies. Compliance. – We Are HLTH Group.
CQC Compliance Support
HLTH Group is the UK’s leading provider of healthcare compliance solutions, leading in business-critical areas such as CQC Registration Support, Policies and Procedures, Mock CQC Inspections, CQC & HR Software, CQC Training, HR, Health & Safety and CQC Compliance services.
Healthcare HR & CQC Compliance Solutions – Learn more about us by clicking here.
CQC Registration Support
Starting a new health and social care service can feel overwhelming, particularly when navigating the complexities of CQC registration, interpreting CQC guidance, and ensuring ongoing CQC compliance. Whether you’re looking into how to start a healthcare business or need support to meet the rigorous standards of a CQC-regulated service, our expert team is here to provide clarity and guidance.
We work with a wide range of providers, including GP practices, aesthetics clinics, ambulance services, domiciliary care providers, and other healthcare businesses. With extensive experience across the sector, our specialists—former CQC Inspectors, clinicians, and CQC consultancy experts—are uniquely equipped to support your journey.
Our services include expert assistance with your CQC registration application, ensuring that all documentation and processes are accurate and compliant. We provide personalised CQC consultancy to help you align with the latest regulatory standards and offer in-depth CQC guidance to navigate the complexities of compliance.
Our experienced team of former CQC Registration Inspectors, Clinicians and CQC compliance experts are on hand to assist you from the start of your journey with:
- CQC Registration and Application Support
- Registration Process Management
- CQC Portal Management
- Supporting Documentation Completion
- CQC Interview Training
- Regulated Activity & Location Changes
- Bespoke Policies & Procedures
- HR and Health & Safety Support
- HLTH Manage CQC Compliance Software
- CQC and HR Toolkit
- Mock Inspections & Site Visits
- Business Plan Support
- Financial Viability Checks
Clinically-Produced, Bespoke Policies and Procedures
For all CQC-regulated providers, having robust, bespoke and comprehensive CQC policies and procedures is critical for both the day-to-day operation of your service and achieving consistent CQC compliance. Whether you are a new provider navigating the CQC registration process or an existing provider striving to enhance operations and maintain high standards, the Care Quality Commission requires tailored, regularly updated documentation that accurately reflects your services.
At HLTH Group, we offer expert support to both new and established providers. For those exploring how to start a healthcare business, undergoing domiciliary care registration, or learning how to start a clinic, our in-house Clinical Policies team produces bespoke CQC policies and procedures that align with your unique service needs. For existing providers, we provide comprehensive reviews and updates to ensure your documentation remains compliant with the latest CQC guidance for providers.
Our expertise spans GP practices, NHS and private hospitals, specialist clinics, ambulance services, and adult social care. We understand the specific policy and procedure requirements for all CQC-regulated services, supporting you to meet and exceed regulatory expectations.
- Bespoke Policies and Procedures
- Tailored and Branded Documents
- Produced by In-House Clinical Policies Team
- Assigned to Dedicated Policy Manager
- Full Suite of Clinical, HR, Management Policies
- Regularly Updated In-Line With CQC Updates
- Accessed via HLTH Manage CQC Compliance
Contact our team today to speak with our Compliance experts and to receive further information on our policies and procedures support.
Mock CQC Inspections
At HLTH Group, we understand the challenges and anxiety that can come with preparing for a CQC inspection. To support providers in achieving confidence and readiness, we work with CQC-regulated providers across the sector to deliver comprehensive Mock CQC Inspections, delivered by former CQC inspectors, Clinicians and specialist advisors. These inspections are designed to ensure that providers are fully equipped to meet the CQC Single Assessment Framework and fundamental standards and excel when the Care Quality Commission arrives.
Using our CQC audit tool, integrated with our HLTH Manage software, we guide providers through a structured CQC compliance checklist and a tailored CQC inspection checklist. This approach helps identify areas for improvement and ensures that every aspect of your service aligns with current CQC guidance for providers. For those aiming to excel, we provide actionable insights into how to get ‘Outstanding with CQC’, focusing on quality, leadership, and patient-centred care.
When delivering Mock CQC Inspections, we provide:
- On Site CQC-Style Assessment of Service
- Indicative CQC Rating
- In-Line With CQC Single Assessment Framework
- Focus On Your Areas of Concern
- In-Depth Recommendations for Improvement
- Delivered by Experienced Former CQC Inspectors, Advisors and Experts
- Impartial Third-Party Assessment
- Collaborative Action Plan Production
As a team comprised of former CQC inspectors, clinicians, CQC Registered Managers, and CQC compliance experts – we are on-hand to provide expert-led, responsive support for all providers in the healthcare sector.
Book a consultancy call with our team today and we’ll provide a bespoke scope of support based on your inspection requirements.
HLTH Manage Software
HLTH Manage, our CQC Compliance Software, is the leading system for achieving ‘Outstanding’ ratings in CQC compliance, offering an all-in-one solution to manage your CQC policies, procedures, HR, staff records, e-learning, governance, and more. Specifically designed to meet the requirements of the CQC’s Single Assessment Framework, HLTH Manage ensures your organisation is fully prepared for every aspect of a CQC inspection, helping you excel under the latest CQC guidance and CQC fundamental standards.
Implementing HLTH Manage as part of your CQC registration process is a key step in preparing your healthcare business for success. It provides access to essential e-learning resources and supports Quality Statement evidencing, which are critical for demonstrating compliance during inspections. Whether you’re navigating the CQC registration process, preparing for an upcoming CQC inspection, seeking CQC training, or in need of a comprehensive CQC compliance checklist, HLTH Manage is the ultimate CQC audit tool, centralising critical documents and simplifying ongoing compliance efforts.
If you’re worried about an upcoming CQC inspection, exploring how to start a healthcare business, considering domiciliary care registration, or understanding how to start a clinic, HLTH Manage provides the structure and support needed to ensure regulatory success. Developed by a team of CQC experts, including former inspectors, healthcare HR professionals, and clinicians, HLTH Manage is tailored to the unique needs of healthcare providers. It serves as a future-proof platform that not only prepares you for your next inspection but also ensures continuous improvement to meet the highest standards of care.
Whether you’re aiming to excel under the CQC’s Single Assessment Framework, improve governance, or understand how to get Outstanding with CQC, HLTH Manage is your partner in success. Transform your organisation today with the trusted software solution built to navigate the complexities of CQC guidance for providers and achieve exceptional compliance
CQC Single Assessment Framework Evidence
With HLTH Manage, gathering evidence for CQC compliance becomes effortless. Document, organise, and present evidence across Safeguarding, CQC Notifications and the Key Lines of Enquiry (key lines of enquiry s) to efficiently ensure a successful CQC inspection process. We’ve completely overhauled our CQC Tools and Dashboards to ensure they are ready for the new CQC Single Assessment Framework.
E-Learning and CQC Toolkit
With our CPD-accredited Health and Social Care E-Learning, you can empower your staff with the knowledge and skills required to excel in their roles. Our Care Certificate training covers the mandatory training which is essential for your team. In addition, within HLTH Manage we provide a comprehensive CQC Toolkit, containing essential Audit Tools, CQC Documentation and care templates.
Policies and Procedures
HLTH Manage includes a dedicated dashboard for your providers’ CQC documentation including Policies and Procedures. This allows your team to efficiently manage and develop your CQC policies and procedures, with this process made simple with our centralised dashboard, ensuring alignment with CQC standards and staff understanding.
Account Management
We provide dedicated Account Management to help you efficiently document, organise, and present evidence across key areas such as Safeguarding, CQC Notifications, and the Quality Statements. Our expert account managers ensure that your system is fully optimised, helping your CQC-regulated service maintain compliance and streamline the inspection process.With HLTH Manage, gathering evidence for CQC compliance becomes effortless.
HR Dashboard and Toolkit
Simplify personnel management and ensure staff compliance with our user-friendly, state-of-the-art HR dashboard. Within HLTH Manage, you will be able to manage staff leave, sickness, shift and rota planning, expenses and more securely and confidentially. You’ll also have access to our HR Toolkit, containing useful documents and templates.
On-Site and Remote CQC Consultancy
While we are incredibly proud of our state-of-the-art HLTH Manage CQC Compliance System, we understand that some aspects of your CQC Compliance will require a more hands-on approach. That’s why we have an internal team of former CQC inspectors, CQC advisors and healthcare professionals ready to support you with a myriad of healthcare compliance solutions.
In the ever-changing landscape of healthcare, compliance never stands still. It evolves, and providers must stay updated on changes in the CQC framework and wider regulatory changes. As technology advances and the healthcare sector evolves, tools like HLTH Manage offer a Compliance and HR hub for new and existing CQC-regulated providers. HLTH Manage and the HLTH Group team support CQC-registered providers, managers, and staff alike in maintaining the integrity of health and social care services.
If you are looking for CQC guidance, then our team of CQC experts are available 24/7 to provide hands-on support. Whether you are looking for guidance on the CQC inspection process, training for your CQC Registered Manager, a CQC Audit, Interim or Crisis CQC Support, or a place to store your Compliance Evidence & CQC Policies and Procedures, then we are here to help.
Expert CQC Training
HLTH Group provides expert-led CQC training, empowering your team with the knowledge and skills needed to succeed in their next CQC inspection. Our training covers various aspects, including conducting internal Mock CQC Inspections, embracing the New CQC Framework, and understanding ‘Well Led’ principles for effective leadership.
On-Site Compliance Support
Our team of former CQC inspectors are ready to be utilised by your healthcare provider in delivering in-person compliance support and consultancy, ensuring that your organisation is CQC-ready and prepared for upcoming inspections. We can deliver on-site training to your team, conduct reviews of documentation and processes and provide detailed feedback to ensure you are ready for any interactions with the CQC.
Interim and Crisis Management
As a team of exceptional and experienced healthcare professionals, we possess a wealth of expertise in Interim & Crisis Management, offering support during challenging periods for your healthcare provider. We deliver Interim and Crisis Management to hundreds of providers who are undergoing a period of transition, and we ensure that we place pre-qualified, expert Interim Managers, enabling you to reassure the CQC, relatives, and service users that you are on the path to stability, improvement and success.
HR and Health & Safety Solutions
We have a dedicated HR and Health & Safety team, who are on-hand to support your healthcare provider with these business-critical services. We can deliver Health & Safety Audits tailored for CQC-regulated providers, as well as complimentary, expert HR solutions on either a project or retainer basis.
CQC Enforcement Action and Crisis Support
CQC Crisis Turnaround is the improvement of a service for organisations that have run into problems, resulting in an inadequate CQC rating or CQC enforcement action. These problems need to be resolved quickly and effectively so the company can continue to run and provide care for any patients currently under their care. We offer leading crisis management turnaround support for organisations nationwide.
The HLTH Group is the compliance home for healthcare providers who are regulated by the CQC
We offer a comprehensive suite of CQC solutions, designed to ensure that CQC-regulated providers are supported from the start of their journey. Our clinically led team provide support in all areas such as CQC software, executive recruitment, HR support, nationwide CQC training events, as well as with additional compliance solutions. Contact us today to explore how our comprehensive CQC Compliance Support can transform your healthcare provider.
Navigating the complex landscape of healthcare compliance is essential for any provider aiming to meet the rigorous standards set by regulatory bodies. The CQC registration process, an essential for healthcare providers, demands a meticulous approach to ensure adherence to fundamental standards. From CQC policies and procedures, to CQC compliance evidence, every detail must align with CQC guidance to achieve ‘outstanding’ results. A comprehensive CQC compliance checklist is invaluable in maintaining the highest standards in health and social care.
The well-led aspect of CQC is pivotal, emphasising the importance of robust management and governance. This extends to the CQC registered manager, who must meet specific requirements and demonstrate expertise in healthcare compliance. The New Single Assessment Framework plays a crucial role in the CQC inspection process, facilitating a holistic evaluation of all CQC-regulated services. Whether you’re in domiciliary care, GP practice, nursing home, private clinic, ambulance service or any other CQC-regulated provider, your policies and procedures must reflect the latest legislative updates.
Meet the Team
Greg Bamber
Chief Executive
Greg joined the organisation as Chief Executive after a long and successful tenure as founder and CEO of CQC Compliance Limited, which was acquired by WorkNest/Marlowe PLC in the summer of 2021. Following a successful handover period, he assumed the role of CEO at HLTH Group. With over 15 years of experience in the healthcare sector, Greg has a deep understanding of how to support CQC and Ofsted regulated providers across the UK. As the Responsible Individual for an Ofsted-regulated service, he is committed to maintaining the highest standards of excellence and compliance. Greg is dedicated to ensuring HLTH Group delivers expert-led, tech-enabled compliance solutions that drive quality and regulatory excellence.
Chief Executive
Doriann Bailey
Clinical Quality & Governance Director
Doriann Bailey is the Clinical Quality and Governance Director at HLTH Group, with over 30 years of experience in the NHS and private sector. Specialising in quality, governance, and transformation, she is a Registered General Nurse with an active NMC Pin and spent over a decade as a CQC Specialist Advisor. Doriann has led clinical quality improvements, service commissioning, and stakeholder collaboration. She also served as a Nominated Individual in mental health, achieving positive CQC outcomes. Holding a BSc in Nursing Practice and an MSc in Healthcare Management, Doriann is passionate about mentoring and developing others.
Clinical Quality & Governance Director
Dr Atif Ghaffar
Medical Director
Dr Atif Ghaffar is the Medical Director of the HLTH Group and supports our clients with his decades of experience in the healthcare sector. He has experience working within the NHS and as a private GP, covering all aspects of primary and acute care. As a GP Principal for 16 years and an experienced CQC Lead – Dr Ghaffar provides invaluable support and guidance particularly to our clients looking to start bespoke GP services. As the former Medical Director at CQC Compliance Limited, Dr Ghaffar understands the fundamental importance of healthcare compliance and the need for primary and acute organisations to be forward-thinking in ensuring they are CQC-ready.
Medical Director
Jayne Downey
Non-Executive Clinical Director
Jayne joined the HLTH Group as our Non-Executive Clinical Director, following a successful period as a Director at CQC Compliance Limited. Jayne works with our clients to ensure long-term improvement in their compliance. Alongside her work with the HLTH Group, Jayne has worked as the Director of Governance and Corporate Nursing and until recently was the nominated individual for the Salford Royal NHS Foundation Trust – an ‘Outstanding’ hospital trust.
Non-Executive Clinical Director
Will Rosebury
Marketing Director
As Marketing Director of the HLTH Group, Will leads the organisation in relation to brand communications and strategy, sales and marketing, and oversees the operational performance of the HLTH Group. A former director at CQC Compliance Limited, Will joined the HLTH Group with the simple idea to provide forward-thinking compliance solutions directly to healthcare providers across the UK. With the UK healthcare in a state of significant flux and evolution, Will is dedicated to ensuring that the HLTH Group helps healthcare providers navigate these changes in the years ahead.
Marketing Director
Sam Meadows
Director of HR
Sam is the Director of HR at HLTH Group, bringing 15 years of experience in both operational and strategic HR roles. A CIPD Level 7 qualified professional, she has worked across CQC-registered healthcare, not-for-profit, facilities management, and manufacturing sectors. With extensive expertise in People, Culture, and Organisational Development, she is passionate about building a sustainable, engaged workforce that drives organisational success. Sam’s strengths lie in problem-solving, decision-making, and developing strategic partnerships with leaders, ensuring effective HR strategies that support both HLTH Group and its clients.
Director of HR
Dr Saema Saleem
Medical Lead
Dr Saleem has over 16 years’ experience as a GP, having worked as a salaried GP and later a Practice Partner. Dr Saleem brings this clinical insight to her role at HLTH Manage, where she works closely with the team to ensure our software functions optimally to inform and support the compliancy of providers. Dr Saleem proactively works to support the development of our software as a straightforward, effective tool for providers to understand and evidence their compliancy with the CQC. She takes pride in developing a system that allows providers to receive high-quality clinical education, and to use compliancy to their benefit when their CQC inspection comes round.
Medical Lead
Nicholas Morrall
Ofsted Compliance Lead
Nicholas supports clients throughout the Ofsted registration process, offering hands-on guidance from initial application through to interview preparation and post-registration compliance. With years of experience managing multi-bed children’s homes and leading regulatory improvements across diverse care settings, he brings real-world insight into what it takes to meet and exceed Ofsted standards.
Nicholas works closely with new and existing providers to develop robust team structures, and essential documentation. His practical knowledge ensures clients are well-prepared for inspections and capable of delivering safe, high-quality care. He also provides independent Reg 44 visits and tailored compliance reviews to strengthen operational performance.
Alongside his compliance expertise, Nicholas draws on his background in outdoor education and leadership, using a values-based approach to promote positive outcomes for children and young people. At HLTH Group, he plays a key role in helping providers establish, improve, and sustain high-quality, child-focused services.
Ofsted Compliance Lead
Christine Etherington
Clinical Quality & Governance Manager
Christine brings over 3 decades of experience from NHS, Independent Healthcare sector and Overseas. As a Registered General Nurse, former director of clinical services & quality governance, previously as a CQC specialist advisor. She excels in driving strategic change, resolving complex issues, and fostering positive outcomes. Her focus areas include governance, medical negligence, compliance, and patient safety, all underpinned by a deep understanding of healthcare methodologies and a commitment to sharing best practices and supporting colleagues in their efforts to deliver high quality safe care.
Clinical Quality & Governance Manager
Andrew Emmett
Head of Training
Andrew is Head of Training at HLTH Group, with over 17 years of experience in education and training across operational, delivery, and senior management roles.
He and his team are dedicated to delivering high-quality training to health and social care providers, both in-person and through e-learning, ensuring that each programme meets the highest standards and supports clients in demonstrating compliance with Care Quality Commission (CQC) requirements.
With a strong focus on continuous development, Andrew is committed to helping providers improve their care quality, meet regulatory standards, and enhance the skills of their teams.
Head of Training
Danielle Bent
Recruitment Manager
Danielle has over 17 years of experience in recruitment, with 15 of those years spent specialising in the Health and Social Care sector. She has focused primarily on senior management roles within care homes, nursing homes, and private hospitals. Dedicated to helping clients and candidates achieve their goals, Danielle is passionate about finding the ideal match for both companies and career aspirations, always going the extra mile to ensure success.
Recruitment Manager
Sarah Horgan
CQC Registration Co-ordinator
Sarah has worked in the care sector since the age of 16, beginning as a care assistant in a residential care home. She became a Registered Nurse in 1998, gaining 16 years of acute nursing experience in both the NHS and private sectors, including three years working abroad in Bermuda. For the past 11 years, Sarah has served as a Compliance Inspector for the CQC, with expertise across various directorates such as adult social care and primary care. She is passionate about ensuring high standards of care and enjoys advising service providers on ways to improve outcomes. Sarah has in-depth knowledge of CQC requirements and provides comprehensive support with registration processes, Fit Person Interviews, and compliance in learning disability and supported living services.
CQC Registration Co-ordinator
Vanessa Farmer
CQC Compliance Lead
Vanessa is a key member of HLTH Group, focusing on CQC registrations and bespoke policy development. With 33 years of experience as a Registered Nurse and adult social care manager, she supports providers in meeting compliance standards with tailored, practical solutions. At HLTH Group, Vanessa works on creating bespoke policies and guiding providers through the CQC registration process, ensuring their documentation reflects regulatory requirements and day-to-day operations. Her experience includes roles in nursing homes, care facilities, dementia services, and crisis management across private, charity, and global care sectors.
CQC Compliance Lead
Emma Lane
CQC Compliance Lead
Emma is the CQC Compliance Lead at HLTH Group, bringing over 17 years of experience in the dental industry across both NHS and private sectors. Starting her career as a dental nurse, she has worked closely with clinicians and patients before moving into practice management, where she spent the last seven years. With a strong aptitude for compliance and comprehensive knowledge of CQC requirements, she plays a key role in guiding clients through regulatory processes and ensuring they meet and maintain high standards of care.
CQC Compliance Lead
Ellen Goring
Policy Practitioner
Ellen is a trained Paediatric Nurse with over 7 years of experience in Paediatric Intensive Care, Intensive Care Research, respite care for children with life-limiting conditions, and supporting teenagers and young adults with eating disorders. She is passionate about ensuring patient and service user care is effective, efficient, and evidence-based. Ellen is dedicated to creating comprehensive and supportive policies to aid in healthcare compliance.
Policy Practitioner
Lauren Meghani
HR Manager
Lauren is the Human Resources Manager at HLTH Group, bringing over 15 years of experience across the public, private, and not-for-profit sectors. A CIPD and PRINCE2-qualified HR professional, she previously worked as an HR Project Manager for a local authority. She is passionate about supporting managers in developing productive, engaged teams and plays a key role in driving HR strategy, overseeing recruitment, and managing people-focused initiatives to support both HLTH Group and its clients.
HR Manager
James Hume
Marketing Executive
James Hume is the Marketing and Operations Executive at HLTH Group. In this role, James is responsible for overseeing marketing and communications with HLTH Group clients, and understands that every CQC-regulated provider will have unique requirements in relation to their marketing. He has a deep understanding of business development, marketing and communications, which enables him to effectively tailor content to meet the specific needs of each client. With extensive experience in digital marketing, James brings a wealth of knowledge to the HLTH Group team.
Marketing Executive
Mae Luya
Accounts Assistant
Mae Luya is an accomplished accounting professional with nearly 8 years of experience in general ledger management, fixed assets, accounts receivable, accounts payable, and client accounting. She holds a Bachelor's degree in Accounting Technology, is a part-qualified ACCA, and a certified AAT Level 1 passer, having pursued an MBA from the University of Cumbria. Maricon has demonstrated expertise in handling complex financial processes, such as month-end closing, account reconciliation, intercompany transactions, and client accounting, using tools like SAP, QuickBooks, Xero, Sage, and Hyperion. Known for her adaptability, strong work ethic, and ability to work under pressure, she consistently delivers results that align with corporate objectives while fostering collaboration and innovation within her teams.
Accounts Assistant
Rebecca Henderson
Operations Coordinator
Rebecca has eight years of experience working in the NHS, spanning hospitals, GP practices, and care homes. Throughout her career, she has taken on a range of administrative roles, including clerical officer, care coordinator, and operations, gaining valuable insight into the healthcare sector.
Operations Coordinator
Stuart Stokes
Head of Care, Williamson Care
As Head of Care at Williamson Care, part of HLTH Group, Stuart Stokes leads the organisation’s strategic and operational delivery, ensuring consistently high standards across all services. He drives continuous improvement and embeds a values-led culture prioritising safe, effective, and compassionate care tailored to individual needs.
With over 25 years of leadership experience in social care, education, and health, Stuart has led large multidisciplinary teams and managed multi-million-pound budgets. He has worked closely with regulators, local authorities, and integrated care systems to ensure compliance and positive outcomes. Previously, Stuart held senior roles at ABL Health, contributing to national mental health services for children and young people in crisis, and founded an Ofsted-registered school supporting children in care.
At Williamson Care, Stuart focuses on building resilient, high-performing teams and strengthening partnerships with commissioners, families, and community organisations. He aims to deliver measurable impact and promote long-term sustainability within care services. Stuart will join Williamson Care in mid-June 2025, bringing visionary leadership to support HLTH Group’s commitment to exceptional care.
Head of Care, Williamson Care
Alison Serefoglou
Service Manager, Williamson Care
Alison Serefoglou is Service Manager at Williamson Care, playing a key role in maintaining exceptional standards and operational excellence. She works closely with the leadership team to ensure regulatory compliance and a continuous focus on improving outcomes for children, staff, and stakeholders.
Alison enhances quality assurance processes, responds to feedback, and fosters a culture of high performance and accountability across the management team. Her hands-on approach ensures care delivery remains safe, consistent, and aligned with best practice and trauma-informed care.
With over 20 years’ experience in residential childcare—including eight years as a Registered Manager—Alison brings specialist knowledge supporting children with complex needs. Her focus is on delivering child-centred, trauma-informed care that meets regulatory and Ofsted standards, reinforcing Williamson Care’s position within HLTH Group as a trusted provider.
Service Manager, Williamson Care
Steve Summerfield
Director of Education and Social Progress, Williamson Care
Steve Summerfield, Director of Education and Social Progress at Williamson Care, works with schools, carers, social workers, and professionals to support children’s educational, social, and emotional development. He leads personalised pathways that build confidence, resilience, and a strong sense of identity.
With over 20 years’ experience in mainstream and specialist education, Steve has held leadership roles in behaviour management, safeguarding, and curriculum development, contributing to Outstanding Ofsted ratings. He is committed to ensuring every child in Williamson Care receives the support needed to thrive and feel understood.
Aligned with HLTH Group’s holistic care vision, Steve integrates educational progress with therapeutic and social support, helping children build positive futures beyond care.
Director of Education and Social Progress, Williamson Care