At HLTH Group, we understand the staffing challenges you face as CQC and Ofsted regulated providers. Along with complying with employment law and ACAS best practice, you also have the challenge of adhering to stringent regulatory staffing requirements. This is a significant strain on your time and resources, and the consequences of non-compliance can be daunting.
That’s why HLTH Group offer a range of comprehensive HR Support packages, delivered by our team of senior, experienced Human Resources and employment law professionals.
Healthcare Compliance. HR. Software Solutions – Learn more about us by clicking here.
Our Flexible and Personalised Service
Our range of HR support options are fully flexible, and our HR experts will work closely with you to provide tailored solutions to your unique challenges. We understand that each healthcare organisation is different, and our team is committed to offering personalised assistance to relieve the pressures of people management, allowing you to focus on delivering exceptional services.
Healthcare Compliance. HR. Software Solutions – Learn more about us by clicking here.
Key Features of Our Service
HR Essentials
Employment Contracts: Having up-to-date and compliant contracts is a minimum legal requirement when employing staff. Our team can provide fit-for-purpose and bespoke employment contract templates, , tailored to meet the specific needs of your organisation.
HR Policies: HR policies are essential for organisations as they provide structure and clarity to managers and team members, ensure legal compliance, promote fairness, and enhance workplace culture. It is also a legal requirement to have dedicated policies in place to handle issues such as discrimination and harassment, disciplinary and grievance. HLTH-HR provide bespoke compliant HR policies, suited to your organisation.
HR Forms and Templates: HR Policies should be accompanied by fair, transparent and consistent procedures. We provide a variety of forms and templates which will assist you to operationally implement your HR policies, such as flexible working request forms, maternity leave notifications and supervision / 1:1 templates.
Flexible HR Support
Employee relations issues: We provide a flexible and comprehensive service dedicated to advising you through complex employee relations cases such as disciplinaries, grievances, absence management, performance management – we provide legally robust, pragmatic advice and assistance from outset to resolution of any employee issue you are facing.
Drafting letters and documents: As part of our employee relations issue support we can also draft essential letters on your behalf which must accompany the process – disciplinary notice letters, written warning letters and termination letters and more. Save time and ensure accuracy with our assistance in drafting these essential HR letters and documents.
HR advice and support: No matter your staffing concern, our pragmatic, and commercial HR experts can advise and support you on the full range of people-related issues. From simple inquiries to complex matters, our team is here to help you navigate through the challenges effectively.
HLTH Manage
HR database: All of our retained clients benefit from access to our user-friendly HLTH Manage software system, which incorporates an HR database. This provides a system for you to securely record your employee’s key employment and personal details, as well as upload their associated employment documents against their record.
HR Policy repository: HLTH-Manage enables you to store your HR policies centrally, where they can be easily viewed by all your staff.
Healthcare Compliance. HR. Software Solutions – Learn more about us by clicking here.
Seamless Handover to our Litigation Partners
In the unfortunate event that you face an Employment Tribunal claim, rest assured that we have partnerships with Litigation professionals, who we will assign to defend your interests. A seamless handover process ensures that our litigators are well-informed and equipped to provide robust representation for your healthcare organisation.
With HLTH Group’s fixed-fee Employment Law & HR support, you can proactively manage your healthcare workforce and tackle HR challenges with confidence. Our personalised approach, expert advice, and comprehensive tools empower you to focus on delivering exceptional care while we take care of your HR and compliance needs. Let us be your trusted partner in navigating the complexities of people management in the healthcare industry.
The HLTH Group.
Our Companies & Services.
We have a suite of healthcare HR and compliance services delivered through our multi-faceted departments, each of which provide industry-leading compliance services for CQC-regulated providers. Find out more about them below.
Board of Directors
Greg Bamber
Chief Executive
Greg joined the organisation as Chief Executive after a long and successful tenure as founder and CEO of CQC Compliance Limited, which was acquired by WorkNest/Marlowe PLC in the summer of 2021. Following a successful handover period, he assumed the role of CEO at HLTH Group. With over 15 years of experience in the healthcare sector, Greg has a deep understanding of how to support CQC and Ofsted regulated providers across the UK. As the Responsible Individual for an Ofsted-regulated service, he is committed to maintaining the highest standards of excellence and compliance. Greg is dedicated to ensuring HLTH Group delivers expert-led, tech-enabled compliance solutions that drive quality and regulatory excellence.
Chief Executive
Doriann Bailey
Clinical Quality & Governance Director
Doriann Bailey is the Clinical Quality and Governance Director at HLTH Group, with over 30 years of experience in the NHS and private sector. Specialising in quality, governance, and transformation, she is a Registered General Nurse with an active NMC Pin and spent over a decade as a CQC Specialist Advisor. Doriann has led clinical quality improvements, service commissioning, and stakeholder collaboration. She also served as a Nominated Individual in mental health, achieving positive CQC outcomes. Holding a BSc in Nursing Practice and an MSc in Healthcare Management, Doriann is passionate about mentoring and developing others.
Clinical Quality & Governance Director
Dr Atif Ghaffar
Medical Director
Dr Atif Ghaffar is the Medical Director of the HLTH Group and supports our clients with his decades of experience in the healthcare sector. He has experience working within the NHS and as a private GP, covering all aspects of primary and acute care. As a GP Principal for 16 years and an experienced CQC Lead – Dr Ghaffar provides invaluable support and guidance particularly to our clients looking to start bespoke GP services. As the former Medical Director at CQC Compliance Limited, Dr Ghaffar understands the fundamental importance of healthcare compliance and the need for primary and acute organisations to be forward-thinking in ensuring they are CQC-ready.
Medical Director
Jayne Downey
Non-Executive Clinical Director
Jayne joined the HLTH Group as our Non-Executive Clinical Director, following a successful period as a Director at CQC Compliance Limited. Jayne works with our clients to ensure long-term improvement in their compliance. Alongside her work with the HLTH Group, Jayne has worked as the Director of Governance and Corporate Nursing and until recently was the nominated individual for the Salford Royal NHS Foundation Trust – an ‘Outstanding’ hospital trust.
Non-Executive Clinical Director
Will Rosebury
Marketing Director
As Marketing Director of the HLTH Group, Will leads the organisation in relation to brand communications and strategy, sales and marketing, and oversees the operational performance of the HLTH Group. A former director at CQC Compliance Limited, Will joined the HLTH Group with the simple idea to provide forward-thinking compliance solutions directly to healthcare providers across the UK. With the UK healthcare in a state of significant flux and evolution, Will is dedicated to ensuring that the HLTH Group helps healthcare providers navigate these changes in the years ahead.
Marketing Director
Sam Meadows
Director of HR
Sam is the Director of HR at HLTH Group, bringing 15 years of experience in both operational and strategic HR roles. A CIPD Level 7 qualified professional, she has worked across CQC-registered healthcare, not-for-profit, facilities management, and manufacturing sectors. With extensive expertise in People, Culture, and Organisational Development, she is passionate about building a sustainable, engaged workforce that drives organisational success. Sam’s strengths lie in problem-solving, decision-making, and developing strategic partnerships with leaders, ensuring effective HR strategies that support both HLTH Group and its clients.
Director of HR
Dr Saema Saleem
Medical Lead
Dr Saleem has over 16 years’ experience as a GP, having worked as a salaried GP and later a Practice Partner. Dr Saleem brings this clinical insight to her role at HLTH Manage, where she works closely with the team to ensure our software functions optimally to inform and support the compliancy of providers. Dr Saleem proactively works to support the development of our software as a straightforward, effective tool for providers to understand and evidence their compliancy with the CQC. She takes pride in developing a system that allows providers to receive high-quality clinical education, and to use compliancy to their benefit when their CQC inspection comes round.
Medical Lead
Nicholas Morrall
Ofsted Compliance Lead
Nicholas supports clients throughout the Ofsted registration process, offering hands-on guidance from initial application through to interview preparation and post-registration compliance. With years of experience managing multi-bed children’s homes and leading regulatory improvements across diverse care settings, he brings real-world insight into what it takes to meet and exceed Ofsted standards.
Nicholas works closely with new and existing providers to develop robust team structures, and essential documentation. His practical knowledge ensures clients are well-prepared for inspections and capable of delivering safe, high-quality care. He also provides independent Reg 44 visits and tailored compliance reviews to strengthen operational performance.
Alongside his compliance expertise, Nicholas draws on his background in outdoor education and leadership, using a values-based approach to promote positive outcomes for children and young people. At HLTH Group, he plays a key role in helping providers establish, improve, and sustain high-quality, child-focused services.
Ofsted Compliance Lead
Christine Etherington
Clinical Quality & Governance Manager
Christine brings over 3 decades of experience from NHS, Independent Healthcare sector and Overseas. As a Registered General Nurse, former director of clinical services & quality governance, previously as a CQC specialist advisor. She excels in driving strategic change, resolving complex issues, and fostering positive outcomes. Her focus areas include governance, medical negligence, compliance, and patient safety, all underpinned by a deep understanding of healthcare methodologies and a commitment to sharing best practices and supporting colleagues in their efforts to deliver high quality safe care.
Clinical Quality & Governance Manager
Danielle Bent
Recruitment Manager
Danielle has over 17 years of experience in recruitment, with 15 of those years spent specialising in the Health and Social Care sector. She has focused primarily on senior management roles within care homes, nursing homes, and private hospitals. Dedicated to helping clients and candidates achieve their goals, Danielle is passionate about finding the ideal match for both companies and career aspirations, always going the extra mile to ensure success.
Recruitment Manager
Sarah Horgan
CQC Registration Co-ordinator
Sarah has worked in the care sector since the age of 16, beginning as a care assistant in a residential care home. She became a Registered Nurse in 1998, gaining 16 years of acute nursing experience in both the NHS and private sectors, including three years working abroad in Bermuda. For the past 11 years, Sarah has served as a Compliance Inspector for the CQC, with expertise across various directorates such as adult social care and primary care. She is passionate about ensuring high standards of care and enjoys advising service providers on ways to improve outcomes. Sarah has in-depth knowledge of CQC requirements and provides comprehensive support with registration processes, Fit Person Interviews, and compliance in learning disability and supported living services.
CQC Registration Co-ordinator
Vanessa Farmer
CQC Compliance Lead
Vanessa is a key member of HLTH Group, focusing on CQC registrations and bespoke policy development. With 33 years of experience as a Registered Nurse and adult social care manager, she supports providers in meeting compliance standards with tailored, practical solutions. At HLTH Group, Vanessa works on creating bespoke policies and guiding providers through the CQC registration process, ensuring their documentation reflects regulatory requirements and day-to-day operations. Her experience includes roles in nursing homes, care facilities, dementia services, and crisis management across private, charity, and global care sectors.
CQC Compliance Lead
Emma Lane
CQC Compliance Lead
Emma is the CQC Compliance Lead at HLTH Group, bringing over 17 years of experience in the dental industry across both NHS and private sectors. Starting her career as a dental nurse, she has worked closely with clinicians and patients before moving into practice management, where she spent the last seven years. With a strong aptitude for compliance and comprehensive knowledge of CQC requirements, she plays a key role in guiding clients through regulatory processes and ensuring they meet and maintain high standards of care.
CQC Compliance Lead
Ellen Goring
Policy Practitioner
Ellen is a trained Paediatric Nurse with over 7 years of experience in Paediatric Intensive Care, Intensive Care Research, respite care for children with life-limiting conditions, and supporting teenagers and young adults with eating disorders. She is passionate about ensuring patient and service user care is effective, efficient, and evidence-based. Ellen is dedicated to creating comprehensive and supportive policies to aid in healthcare compliance.
Policy Practitioner
Lauren Meghani
HR Manager
Lauren is the Human Resources Manager at HLTH Group, bringing over 15 years of experience across the public, private, and not-for-profit sectors. A CIPD and PRINCE2-qualified HR professional, she previously worked as an HR Project Manager for a local authority. She is passionate about supporting managers in developing productive, engaged teams and plays a key role in driving HR strategy, overseeing recruitment, and managing people-focused initiatives to support both HLTH Group and its clients.
HR Manager
James Hume
Marketing Executive
James Hume is the Marketing and Operations Executive at HLTH Group. In this role, James is responsible for overseeing marketing and communications with HLTH Group clients, and understands that every CQC-regulated provider will have unique requirements in relation to their marketing. He has a deep understanding of business development, marketing and communications, which enables him to effectively tailor content to meet the specific needs of each client. With extensive experience in digital marketing, James brings a wealth of knowledge to the HLTH Group team.
Marketing Executive
Mae Luya
Accounts Assistant
Mae Luya is an accomplished accounting professional with nearly 8 years of experience in general ledger management, fixed assets, accounts receivable, accounts payable, and client accounting. She holds a Bachelor's degree in Accounting Technology, is a part-qualified ACCA, and a certified AAT Level 1 passer, having pursued an MBA from the University of Cumbria. Maricon has demonstrated expertise in handling complex financial processes, such as month-end closing, account reconciliation, intercompany transactions, and client accounting, using tools like SAP, QuickBooks, Xero, Sage, and Hyperion. Known for her adaptability, strong work ethic, and ability to work under pressure, she consistently delivers results that align with corporate objectives while fostering collaboration and innovation within her teams.
Accounts Assistant
Rebecca Henderson
Operations Coordinator
Rebecca has eight years of experience working in the NHS, spanning hospitals, GP practices, and care homes. Throughout her career, she has taken on a range of administrative roles, including clerical officer, care coordinator, and operations, gaining valuable insight into the healthcare sector.
Operations Coordinator
Stuart Stokes
Head of Care, Williamson Care
As Head of Care at Williamson Care, part of HLTH Group, Stuart Stokes leads the organisation’s strategic and operational delivery, ensuring consistently high standards across all services. He drives continuous improvement and embeds a values-led culture prioritising safe, effective, and compassionate care tailored to individual needs.
With over 25 years of leadership experience in social care, education, and health, Stuart has led large multidisciplinary teams and managed multi-million-pound budgets. He has worked closely with regulators, local authorities, and integrated care systems to ensure compliance and positive outcomes. Previously, Stuart held senior roles at ABL Health, contributing to national mental health services for children and young people in crisis, and founded an Ofsted-registered school supporting children in care.
At Williamson Care, Stuart focuses on building resilient, high-performing teams and strengthening partnerships with commissioners, families, and community organisations. He aims to deliver measurable impact and promote long-term sustainability within care services. Stuart will join Williamson Care in mid-June 2025, bringing visionary leadership to support HLTH Group’s commitment to exceptional care.
Head of Care, Williamson Care
Alison Serefoglou
Service Manager, Williamson Care
Alison Serefoglou is Service Manager at Williamson Care, playing a key role in maintaining exceptional standards and operational excellence. She works closely with the leadership team to ensure regulatory compliance and a continuous focus on improving outcomes for children, staff, and stakeholders.
Alison enhances quality assurance processes, responds to feedback, and fosters a culture of high performance and accountability across the management team. Her hands-on approach ensures care delivery remains safe, consistent, and aligned with best practice and trauma-informed care.
With over 20 years’ experience in residential childcare—including eight years as a Registered Manager—Alison brings specialist knowledge supporting children with complex needs. Her focus is on delivering child-centred, trauma-informed care that meets regulatory and Ofsted standards, reinforcing Williamson Care’s position within HLTH Group as a trusted provider.
Service Manager, Williamson Care
Steve Summerfield
Director of Education and Social Progress, Williamson Care
Steve Summerfield, Director of Education and Social Progress at Williamson Care, works with schools, carers, social workers, and professionals to support children’s educational, social, and emotional development. He leads personalised pathways that build confidence, resilience, and a strong sense of identity.
With over 20 years’ experience in mainstream and specialist education, Steve has held leadership roles in behaviour management, safeguarding, and curriculum development, contributing to Outstanding Ofsted ratings. He is committed to ensuring every child in Williamson Care receives the support needed to thrive and feel understood.
Aligned with HLTH Group’s holistic care vision, Steve integrates educational progress with therapeutic and social support, helping children build positive futures beyond care.
Director of Education and Social Progress, Williamson Care