CQC Aim to Process More New Registrations and Reduce Waiting Times
In a candid acknowledgment of recent shortcomings, the Care Quality Commission (CQC) has committed to improving the implementation of its new regulatory approach. Interim Chief Executive Kate Terroni, who stepped into the role this month following Ian Trenholm’s resignation, has outlined a series of urgent actions aimed at addressing these issues and rebuilding trust with providers.
Apologies and Acknowledgment of Issues
Terroni began her statement with an apology, admitting that the CQC has not met its own standards in the rollout of the new regulatory framework. The changes, intended to make the CQC a smarter and more effective regulator, have instead created challenges and delays, particularly in the registration process.
“We’re not where we want to be, and we’re determined to put things right,” Terroni stated. Despite the setbacks, she reaffirmed the CQC’s commitment to its mission of improving the lives of people who use health and social care services.
Three Urgent Areas of Action
To address the current issues, the CQC has identified three immediate areas of focus:
- Improving Regulatory Approach: The CQC will enhance support and guidance for providers, increase the number of assessments and inspections, and expedite the registration process. Terroni emphasised that additional staff have already been allocated to registration, which should result in noticeable improvements in waiting times.
- Fixing the Provider Portal: The CQC is working with providers to identify and implement improvements to the provider portal, ensuring it meets user needs and operates smoothly.
- Rethinking Ways of Working: A new approach to relationship management is being tested, aimed at providing closer and more consistent contact points for providers. This initiative will be developed in partnership with providers to ensure it meets their needs.
New Registrations with HLTH Group
The HLTH Group has been instrumental in supporting the processing of new registrations. By working closely with the CQC, HLTH Group helps several providers navigate the registration process each week. Their expertise and established relationship with the CQC position them well to assist providers in managing these transitions smoothly.
Looking Forward
Terroni emphasised the importance of collaboration and co-production with providers, partners, and people who use services. The CQC plans to conduct regional roadshows and co-production sessions to gather feedback and ideas for further improvements. Clear communication about ongoing changes and their rationale will be a priority.
With a background in health and social care, Terroni is committed to high-quality, person-centred care. She stressed that the CQC’s role is to promote best practices and highlight poor-quality care, always with the aim of benefiting people who use services.
“We have the strategy, great people, and honest feedback from partners to enable us to be the strong regulator that people who use health and care need us to be,” Terroni said. “Getting these changes right will help providers deliver better care.”
The CQC’s renewed commitment to addressing its challenges and improving its processes marks a significant step toward regaining the trust of providers and ensuring the delivery of high-quality care across the sector.