Duty of Candour

Introducing Molly, Clinical Compliance Director at the HLTH Group, as she delves into Regulation 20, Duty of Candor, in our latest video. Join Molly as she navigates through the intricacies of this pivotal healthcare legislation, shedding light on its importance in fostering transparency and honesty in patient care.

Regulation 20 mandates healthcare providers to uphold a standard of openness and sincerity, particularly in the face of patient safety incidents. Discover the core principles of Regulation 20, as Molly emphasizes the necessity to promptly inform patients or their representatives about incidents, extend sincere apologies, and conduct thorough investigations. Learn about the vital role of providing support to patients and their families, ensuring access to necessary medical assistance and counseling.

Explore how embracing honesty not only builds trust between patients and healthcare providers but also empowers patients to actively participate in their care decisions. Molly underscores the significance of learning from mistakes to prevent recurrence, fostering a culture of continuous improvement and safety. Gain valuable insights into educating staff members about their responsibilities under Regulation 20, establishing robust protocols for incident disclosure, and cultivating a supportive environment where reporting is encouraged without fear of reprisal. Be reminded of the potential consequences of non-compliance, including regulatory sanctions and legal repercussions, which could tarnish reputation and patient confidence.

Join Molly in championing honesty, transparency, and compassion in healthcare. For further guidance on Regulation 20 and expert support, visit our website today.