Starting from 18 November 2024, healthcare providers and managers will no longer be able to submit registration applications through the CQC provider portal. This change, initiated due to ongoing development work, means that applications must now be submitted using forms available on the CQC website. Here, we provide essential advice on how to navigate this transition smoothly and ensure your applications are submitted without delay.

What You Need to Know About the Change

From the cut-off date, the provider portal will still be available for some tasks, including:

• Submitting certain notifications
• Cancelling your registration
• Creating user accounts for team members

However, for registration applications, you’ll need to download and complete the new forms from the CQC website and submit them via email. This switch is expected to improve application processing times and reduce delays. Danielle Jackson, Registrations and Policies Manager at HLTH Group, commented on this update:

“The CQC portal’s technical issues have often delayed submissions. In our experience, paper submissions receive quicker review and are easier for both parties to quality-check. This change should mean smoother, faster processing.”

Steps to Take Based on Your Current Application Status

1. If You’ve Already Submitted Your Application on the Provider Portal

• If the CQC has validated and accepted your application, there’s nothing further you need to do. Your application is in the queue to be assessed.
• If you’re waiting for confirmation, don’t worry. The CQC will reach out within the next few weeks to confirm whether your application has been forwarded for assessment. If any issues arise, they will provide instructions for resubmission without affecting your place in the queue.

2. If You’ve Started Your Application But Haven’t Submitted It Yet

• It’s crucial to complete and submit your application by 18 November 2024. After this date, the portal will no longer accept submissions.
• If you’re unable to meet this deadline, it’s best to stop your application on the portal now and switch to using the form on the CQC website. This will help you avoid potential issues with incomplete submissions.
• Remember, all related applications (provider and registered manager) should be submitted together. If you miss the deadline for any part of your application, you’ll need to start over using the new forms.

3. If You Haven’t Started Your Application Yet

• For those who haven’t started, we recommend downloading the form from the CQC website, completing it carefully, and submitting it via email. This approach provides ample time to prepare, ensuring that your application is fully completed and error-free.

Why This Change is Beneficial

The CQC’s transition from the portal to email submission aims to streamline the application process, making it easier for both applicants and reviewers. As Danielle Jackson from HLTH Group noted, “In our experience, paper submissions receive quicker review and are easier for both parties to quality-check.” This approach minimizes the risk of technical issues that have previously hindered applicants and should lead to faster processing times and clearer communication.

This change is a significant shift, but it’s also an opportunity to make the application process more efficient. By following these guidelines and submitting your forms correctly, you’ll ensure that your application proceeds smoothly. The HLTH Group team is here to assist with any compliance questions you may have, helping you stay prepared and informed as you move through the CQC registration process.

For more guidance on CQC compliance and support with your registration, don’t hesitate to reach out. Let’s make this transition as seamless as possible so that you can continue focusing on delivering exceptional care.