If you are in the health and social care industry, a visit from the Care Quality Commission is inevitable. Although the commission uses data, feedback, and evidence, physical inspections are essential in vetting health care providers in the country.
At the HLTH Group, we offer all of your CQC solutions in one place, and we are led by a team of experienced Clinical professionals – who are on hand to guide you in becoming an ‘Outstanding’ CQC provider.
During these visits, CQC inspectors ask these five questions.
Are you safe?
The safety of your service user should always be your top priority. CQC inspectors will want to know that you protect your residents from abuse or any form of avoidable harm. They will therefore look at the cleanliness and hygiene of the home and all the equipment. They will also enquire about how many trained staff members are on duty and their ability to cater to the resident’s needs.
Are you effective?
To prove that your support, care, and treatment have a good outcome, CQC inspectors will look at how patients are treated. They will investigate things such as;
• How the patients are fed
• If their family members are consulted on care decisions
• If the staff know every patient’s health needs and personal preferences
• If the staff has the knowledge and skills to offer these services
Are you caring?
CQC inspectors expect private clinics and home care service providers to treat all their patients with compassion, dignity, kindness, and respect. During an inspection, the CQC inspectors will look into how you take care of your patient’s needs based on their disabilities, gender, age, religion, etc.
Are you responsive to people’s needs?
Your services should be organised to ensure that all patients’ needs are met. This includes their physical, mental, and psychological needs. CQC inspectors may interview patients to find out how well they are taken care of.
Are you well-led?
High quality leadership and governance are essential in the care service industry as they often result in high-quality care for your service users. CQC inspectors expect every home to have a registered manager who oversees all operations.
For more information on how to get through a CQC inspection, please contact the HLTH Group today.